Made It Home Terms of Service

Last Updated: July 1, 2026

These Terms of Service (“Terms”) govern your access to and use of Made It Home, including our mobile applications, website, features, content, and related services (collectively, the “Service”).

The Service is operated by Gigi Digital (“Gigi Digital,” “Made It Home,” “we,” “us,” or “our”).

By creating an account, accessing, downloading, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What Made It Home Does

Made It Home is a connection and coordination app designed to help users stay connected with trusted people during temporary events.

Depending on the features available in your version of the app, users may be able to create events, invite contacts, share temporary location information, participate in event-based group chats, upload profile pictures, select destinations, receive event updates, and send alerts to invited event participants.

Made It Home is intended to support communication and coordination. It is not an emergency response service, security service, personal protection service, law enforcement service, medical service, crisis response service, professional monitoring service, or safety service.

The Service does not guarantee, provide, monitor, or ensure any user’s personal safety, security, wellbeing, transportation, arrival, or return home.

2. No Emergency Services

Made It Home does not replace 911, emergency services, law enforcement, medical assistance, professional security, crisis response, or any other emergency service.

If you are in danger, feel unsafe, or need urgent help, contact local emergency services immediately.

Unless we expressly state otherwise in writing, using an alert, panic, check-in, or similar feature in the Service does not automatically contact police, ambulance services, fire services, 911, emergency dispatch, or any professional emergency responder.

The panic alert feature is designed only to notify invited event participants. The app may provide an option to manually call emergency numbers, but Made It Home does not place emergency calls or dispatch assistance on your behalf.

We do not guarantee that an alert, panic notification, message, location update, arrival notification, or other communication will be sent, received, viewed, understood, or acted upon in time, or at all.

3. Not Designed for High-Risk or Emergency Use

The Service is not designed, intended, or warranted for use in high-risk, emergency, life-threatening, dangerous, or mission-critical situations where a failure, delay, inaccuracy, or interruption could lead to harm, injury, death, property damage, or other serious consequences.

You must not use the Service as your sole or primary safety plan, emergency plan, check-in system, security system, monitoring system, or method of confirming another person’s wellbeing.

If you believe that you or another person may be in danger, contact local emergency services immediately and use other reliable methods of communication.

4. Assumption of Risk

You understand that using Made It Home involves inherent risks, including risks associated with personal movement, transportation, social events, meeting other people, sharing location information, relying on mobile devices, and relying on digital communications.

You voluntarily choose to use the Service and assume the risks associated with your use of it, including the risk that location information may be inaccurate, alerts may fail, messages may be delayed, participants may not respond, a device may lose power, connectivity may be interrupted, or the Service may not operate as expected.

You are responsible for your decisions, movements, communications, transportation, personal safety, and actions before, during, and after using the Service.

5. No Responsibility for Real-World Events

Made It Home is a connection and coordination tool only.

To the maximum extent permitted by applicable law, Made It Home is not responsible for harm, danger, accident, injury, emergency, crime, assault, harassment, stalking, loss, property damage, emotional distress, death, or other real-world events that may occur before, during, or after use of the Service.

Made It Home is not responsible for the actions, inactions, availability, responses, or conduct of any user, invited participant, trusted contact, group member, driver, venue, date, event host, or other third party.

You should always use your own judgment, take appropriate precautions, and seek emergency assistance when needed.

6. Technical Limitations and Service Interruptions

You understand that the Service may experience delays, errors, outages, bugs, inaccurate data, failed notifications, failed messages, failed alerts, failed location updates, delayed location updates, incorrect arrival detection, or other technical issues.

Location sharing, alerts, panic notifications, event status updates, group chats, notifications, and “Made It Home” updates may not always work as intended.

These features depend on factors outside of our control, including your device, battery level, operating system, app permissions, GPS accuracy, network connection, internet access, carrier service, mapping services, notification services, third-party services, and app-store systems.

You should not rely on Made It Home as your only method of communication, location sharing, emergency response, or confirmation of another person’s wellbeing.

7. Eligibility

Made It Home is intended for users who are at least 18 years old.

You must be at least 18 years old to create an account, create events, invite participants, share location information, or otherwise independently use the Service.

By using the Service, you represent that you are at least 18 years old and legally able to agree to these Terms.

Parents or legal guardians may use the Service to create or manage events involving their minor children where they have the legal authority to do so and are responsible for obtaining any required consent.

Made It Home is not intended to permit minors to independently create accounts or use the Service without a parent or legal guardian.

8. Accounts

You may need to create an account to access certain features of the Service.

You agree to provide accurate, current, and complete information and to keep your account information up to date.

You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it.

You may not impersonate another person, create an account for another person without permission, or use the Service in a misleading, abusive, or unlawful way.

You may delete your account through the in-app Settings section. Deleting your account does not automatically cancel an active subscription purchased through Apple, Google, or another payment provider.

9. Events, Groups, and Invited Participants

The Service may allow users to create temporary events and invite users or contacts to participate.

Events may include information such as a title, date, time, destination, invited participants, temporary location sharing, event updates, group chat messages, profile pictures, alerts, and other event details.

If you create an event, you are responsible for choosing who to invite and what information to share. You should only invite people you trust.

If you participate in an event, you may use information shared with you only for the purpose of participating in that event. You must not use the Service or any event information for harassment, stalking, surveillance, intimidation, exploitation, coercive control, abuse, or any other harmful purpose.

An event may remain active until relevant participants have completed the event, reached a selected destination, been marked safe, or the event is otherwise ended.

We do not guarantee that any event status, location update, group message, participant status, arrival detection, or completion status will be accurate, timely, complete, or available.

10. Location Sharing and Consent

The Service may include temporary location-sharing features.

Location accuracy depends on many factors, including device settings, GPS availability, network connectivity, operating system permissions, battery settings, and third-party services.

We do not guarantee that location information will be accurate, complete, current, uninterrupted, or available at all times.

You are responsible for managing your device permissions and understanding when your location may be shared.

You must not use the Service to secretly track, monitor, or surveil another person without their knowledge and consent.

You may not create events, invite participants, share location information, or use the Service in a way that violates another person’s privacy, consent, legal rights, or personal boundaries.

Event creators and participants are responsible for understanding when location sharing is active and who may see that information. Participate in location-sharing events only with people you trust.

11. Contacts, Invitations, and Communications

With your permission, the Service may access your device contacts to help you invite people to events. You may also manually enter phone numbers or other invitation details.

You represent that you have the right to provide any contact information you submit through the Service and to invite those individuals.

The Service may send event invites, event start and end notifications, five-minute event reminders, chat messages, panic alerts, and “marked safe” updates.

You understand that notification delivery depends on device settings, internet connectivity, carrier services, and other technical factors, and may be delayed or unavailable.

12. Profile Pictures and User Content

The Service may allow you to upload a profile picture or other content, including messages, event details, notes, images, and location-related information (“User Content”).

You retain ownership of your User Content.

By submitting User Content, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, process, display, transmit, and use that User Content as necessary to operate, maintain, protect, improve, and provide the Service.

You represent that you own your User Content or have the necessary rights and permissions to submit it.

You may not upload or share content that is unlawful, misleading, abusive, sexually explicit, exploitative, hateful, harassing, invasive of another person’s privacy, or that violates another person’s intellectual property, publicity, privacy, or other legal rights.

Your profile picture may be visible to users with whom you interact through the Service, including people you invite to events, people who invite you to events, and event participants.

We may remove or restrict User Content that we reasonably believe violates these Terms, creates risk, or is inappropriate for the Service.

13. Data Retention

We may collect, process, store, and retain information necessary to operate the Service, including account information, event details, participant information, messages, activity records, alerts, and related metadata.

During an active event, location information may be streamed in real time. Location information is not automatically deleted immediately when an event ends, and there is currently no fixed retention period for all location-related data.

Completed events may remain in account history. Information retained in event history may include event titles, dates and times, destinations, participants, alerts, activity records, and related event metadata.

We do not retain GPS route history or safe-zone data as part of completed event history.

Event-based group chat data may be deleted when an event host ends the event in the app. We do not guarantee that messages or other event information will be deleted immediately in every circumstance.

For more information about how we collect, use, store, and disclose personal information, please review our Privacy Policy.

14. Third-Party Services

The Service may rely on third-party providers and services, including Supabase, Firebase, Amazon Web Services, Mapbox, RevenueCat, Twilio, Apple, Google, and payment providers.

Your use of third-party services may be subject to their own terms, privacy policies, and practices.

We are not responsible for third-party services, including their availability, reliability, security, content, policies, or actions.

15. Prohibited Conduct

You agree not to:

• use the Service for unlawful, harmful, threatening, abusive, harassing, stalking, exploitative, discriminatory, or invasive purposes;
• use the Service to track, monitor, or surveil anyone without consent;
• use the Service in connection with domestic abuse, dating violence, workplace harassment, coercive control, or any other harmful or non-consensual conduct;
• threaten, intimidate, shame, pressure, or control another person through the Service;
• create events, invite participants, share information, or use group chats in a manner that violates another person’s privacy, consent, legal rights, or personal boundaries;
• interfere with or disrupt the Service;
• attempt to access accounts, data, or systems without authorization;
• submit false, misleading, or harmful information;
• upload or share content that violates another person’s rights;
• reverse engineer, copy, resell, exploit, or misuse the Service;
• send spam, threats, or abusive messages; or
• use the Service in connection with illegal activity.

We may suspend, restrict, or terminate access to the Service if we reasonably believe it is being used for stalking, harassment, coercive control, abuse, unauthorized tracking, unlawful activity, or another harmful purpose.

16. Subscriptions, Paid Features, Free Trials, and Billing

Certain features may require payment, including the ability to create events, use location sharing, or access premium features.

Only paid users may be able to create events and be tracked during active events, depending on the plan and features available at the time.

Users invited only to monitor or participate in an event may be able to participate without payment.

Payments may be processed through Apple, Google, RevenueCat, Stripe, or other payment providers. Your use of those payment services may be subject to separate terms and policies.

Subscription pricing, billing periods, trial terms, renewal terms, and cancellation options will be presented before purchase.

Unless otherwise stated, subscriptions automatically renew until cancelled.

If you begin a free trial, your subscription may automatically convert to a paid subscription at the end of the trial period unless you cancel before the trial ends.

You are responsible for reviewing the applicable trial terms and cancelling before the trial converts if you do not want to be charged.

Deleting the app, deleting your account, uninstalling the app, or stopping use of the Service may not automatically cancel a subscription.

If you purchased through Apple or Google, you must cancel through your Apple App Store or Google Play account settings. If you purchased directly through us or another payment provider, you must cancel through the method made available by us or that provider.

17. Refunds

Except where required by applicable law, all payments are final and non-refundable.

We do not provide refunds for subscriptions, trial conversions, renewals, unused time, accidental purchases, failure to cancel before a billing date, failure to cancel before a free trial converts, dissatisfaction with the Service, technical issues, delays, or app unavailability.

If you do not want to be charged after a free trial, you must cancel before the trial period ends.

Purchases made through Apple or Google may be handled by Apple or Google directly and may be subject to their own refund policies and processes. We do not control Apple’s or Google’s refund decisions.

Nothing in these Terms limits any refund, cancellation, or other consumer right that cannot legally be excluded.

18. Availability and Changes to the Service

We may update, modify, suspend, or discontinue any part of the Service at any time.

Some features may be experimental, in beta, part of an MVP, or unavailable in certain locations, on certain devices, or for certain users.

We do not guarantee that the Service will be uninterrupted, error-free, secure, accurate, or available at all times.

19. Disclaimers

The Service is provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and reliability.

We do not guarantee that the Service will prevent harm, ensure personal safety, provide emergency assistance, accurately identify a user’s location, confirm a user’s wellbeing, confirm that a user has made it home, or ensure that any person receives or responds to alerts, messages, or notifications.

You use the Service at your own risk.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Made It Home and its owners, directors, officers, employees, contractors, partners, affiliates, licensors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages.

This includes damages related to lost profits, lost data, loss of goodwill, personal injury, emotional distress, property damage, failed communications, failed alerts, failed location sharing, inaccurate location data, delayed notifications, unauthorized use of images, or misuse of profile pictures.

To the maximum extent permitted by applicable law, our total liability for any claim arising from or relating to the Service will not exceed the greater of:

1. the amount you paid to us for the Service during the three months before the event giving rise to the claim; or
2. CAD $100.

Some jurisdictions do not permit certain limitations of liability. In those jurisdictions, our liability will be limited only to the extent permitted by law.

21. Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Made It Home and its owners, directors, officers, employees, contractors, partners, affiliates, licensors, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from or related to your use of the Service, your User Content, your profile picture or other uploaded images, your violation of these Terms, your violation of applicable law or another person’s rights, your creation or management of an event, your invitation of participants, or your use of location sharing, alerts, group chats, or related features.

22. Termination

You may stop using the Service at any time.

We may suspend, restrict, or terminate your access to the Service if we reasonably believe that you violated these Terms, created risk for others, used the Service unlawfully, misused the Service, or harmed the Service or its users.

Sections that by their nature should survive termination will continue to apply, including sections relating to disclaimers, limitation of liability, indemnification, governing law, and dispute resolution.

23. Governing Law and Venue

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law principles.

Any dispute arising from or relating to these Terms or the Service will be brought in the courts located in Ontario, Canada, unless applicable law requires otherwise.

24. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we may provide notice through the Service, by email, or by another reasonable method.

Your continued use of the Service after updated Terms become effective means that you accept the updated Terms.

25. Contact Us

Gigi Digital
68 Abell StToronto, ON M6J 0B1 Ontario Canada
Email: [email protected]